Save with our Medical Baseline Allowance Program

Medical Baseline Allowance program

To be placed on this program, you must return a completed application certified by your physician (MD or DO only) or fill out the renewal application if you're already on Medical Baseline.  We cannot accept applications from Physician Assistants or Nurse Practitioners

Start a New Application

Renew Your Application

Large Font Application

Program benefits

Over 38,000 customers, from newborns to seniors, have qualified for our program. Anyone who uses certain medical devices, space heating or air conditioning due to a medical condition or to prevent deterioration of an existing condition, may qualify. We know those needs require an increase in energy use, so we offer this program to help reduce monthly bills.

What are the program requirements

It is important to know that household income is not a factor for qualifying, but a doctor’s certification on the application is required. You can qualify for Medical Baseline Program if you have the following medical conditions and use one or more of the Qualifying Medical Devices listed below.

Qualifying Medical Conditions Qualifying Medical Devices Devices that DO NOT Qualify

Compromised immune system
or life-threatening illness


Multiple Sclerosis




Aerosol Tents

Air Mattress/Hospital Beds

Apnea Monitors

Breather Machines (IPPB)


Continuous Positive Airway Pressure (CPAP)

Dialysis Machines

Electrostatic Nebulizers

Electric Nerve Stimulators

Hemodialysis Machines

Infusion Pumps

Inhalation Pulmonary Pressure

Iron Lungs

Left Ventricular Assist Devices (LVAD)

Lympha Press Devices

Motorized Wheelchairs

Oxygen Generators

Pacemaker Monitor/Defibrillator

Pressure Pads

Pressure Pumps

Pulse Oximeters/Monitors (must be used with other medical devices, cannot be powered by battery)

Respirators (all types)

Suction Machines

Total Artificial Heart (TAH-t)

Ultrasonic Nebulizers

The Vest/Airway Clearance System

Heating pads


Pool or tank heaters

Saunas or hot tubs


Whirlpool pumps

More information

  • Participation Rules

    The qualifying person must live at the address where the allowance will be given.  The qualifying person’s name does not have to be on the bill; however, the person who is listed on the bill must sign the application.  

    Medical Devices/Equipment

    • Equipment is for home-use only.
    • Equipment used for therapy rather than for life support generally does not qualify for Medical Baseline. This includes whirlpool pumps, heating pads, vaporizers, humidifiers, pool or tank heaters, saunas, or hot tubs.
    • Equipment must have a medical purpose in itself to qualify.  For example, refrigerators used to keep insulin cold do not qualify.


    The qualifying person will be asked to renew and update their application:

    • If the doctor certifies the medical condition is permanent, we'll require completion of a form self-certifying their continued eligibility for the Medical Baseline Allowance every two years. 
    • If the doctor certifies the medical condition is not permanent, we'll require completion of a form self-certifying their continued eligibility for the Medical Baseline Allowance each year and completion of a new application with a doctor's certification every two years. 

    The qualifying person may be asked to renew and update their application even if the doctor has certified the condition as permanent.  When we do this, we’ll mail a renewal notice.

    If the qualifying person moves, please let us know as their allowance does not transfer automatically. 

    Withdrawing from the program

    You must notify us if the medical equipment is no longer needed, or if the person using it no longer lives at the address where the allowance is given.

    While we do our best to avoid outages, we cannot guarantee that the power will always be on.  It is recommended that you make arrangements for a back-up power supply if you require life support equipment.

    Your application will be processed within 30 days of the date it is received. Please keep a copy for your records. 

  • Would you like to fill out the application in a language other than English?

    The Medical Baseline Application is also available in the following languages:





  • Questions and more information